Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.

What areas do you cover?

We cover most areas in Adelaide, Call us to check if we cover your particular area.

What kind of services do you provide?

We pride ourselves on providing high-quality commercial and residential cleaning services in Adelaide area. We serve thousands of customers in Adelaide and provide professional cleaning solutions for any size homes, offices, shops, pubs, restaurants and more.

What are your working hours?

Our cleaning teams work seven days a week and are very flexible. On weekdays we start at 8 am with our latest appointments beginning between 5 and 6pm. Our weekend start time is 9 am and we work Saturdays and Sundays. Again, advance booking is recommended for you to able to secure an appointment at the time and date that suits you best.

Do you work Nights/ Weekends/ Holidays, etc?

Most of our cleaners do not mind working on Sundays or Holidays or - in an emergency - at night. We do not charge you extra for this!

Do your services have a quality guarantee?

The cleaning we provide is a guaranteed professional service. If our cleaners missed something or there is anything that you are not happy with, you can always call our office within 24 hours of the job. The cleaning team will come back to do a free-of-charge re-cleaning of the missed spots.

Do I have to pay anything extra apart from your quoted price for the job?

Our quoted price includes all taxes and services. The only charges that might apply on top of the price are parking fees. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition.

Can I specify the day for the cleaning?

Yes, you can specify the day for cleaning or other service you reuire, and we will make every effort to meet your requirements. We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.

Do I have to be home when the cleaning staff comes?

It is not necessary for you to be home. We will make arrangements with you to gain access to your property, be it a key or other security access. For your peace of mind, you are welcome to stay home during the cleaning. In all cases, we would like that you be at your site address at the time when the service you have booked finishes, in order to inspect our work and retrieve your keys.

Do you have a cancellation fee?

We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.